Last updated: March 1, 2026 · Effective immediately
HumanQuill ("HumanQuill", "we", "us", or "our") operates the website at humanquill.com and the related writing enhancement service. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.
For privacy inquiries, contact us at privacy@humanquill.com.
| Category | What we collect | How we collect it |
|---|---|---|
| Account data | Name, email address, profile photo (if via Google), account role | When you register or sign in |
| Order data | Submitted text content, content type, tone preference, word count, order notes | When you place an order |
| Payment data | Order amount, currency, payment status, Stripe customer/payment intent ID | When you complete payment (card details handled directly by Stripe — we never see them) |
| Usage data | Pages visited, browser type, device type, IP address, timestamps | Automatically via cookies and server logs |
| Communications | Emails and messages you send to us | When you contact support |
We use your information to:
We do not use your submitted content to train AI models, and we do not sell your data to third parties.
Where GDPR applies, we process your data on the following bases:
Your data is stored in Google Firebase (Firestore and Firebase Auth), hosted on Google Cloud infrastructure in the United States. Google maintains SOC 2 Type II, ISO 27001, and other enterprise security certifications.
All data in transit is encrypted with TLS 1.2+. We apply Firestore security rules to ensure customers can only access their own data. Payment processing is handled entirely by Stripe, which is PCI DSS Level 1 certified.
While we take reasonable precautions, no system is completely secure. We will notify you promptly in the event of a data breach that affects your personal information.
We share data with the following third parties only as necessary to operate our service:
We do not sell, rent, or trade your personal data with any other third party for marketing purposes.
All content you submit as part of an order is treated as strictly confidential. Writers assigned to your order are bound by confidentiality obligations. We do not publish, share, or otherwise disclose your submitted or delivered content to any party other than your assigned writer and relevant HumanQuill staff.
We retain your account and order data for as long as your account is active and for up to 3 years after account closure, to comply with tax and financial regulations. You may request earlier deletion — see Section 10 for your rights.
We use essential cookies to keep you signed in. We also use analytics cookies (Google Analytics) to understand how visitors use our site. You can disable non-essential cookies in your browser settings or via a consent manager. Essential cookies cannot be disabled without impacting your ability to use the service.
Depending on your location, you may have the right to:
To exercise any of these rights, email us at privacy@humanquill.com. We will respond within 30 days.
HumanQuill is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.
Your data may be stored and processed in the United States. If you are located in the EEA or UK, this transfer is covered by Google's Standard Contractual Clauses and Stripe's Data Processing Agreement, both of which provide adequate safeguards under GDPR.
We may update this Privacy Policy from time to time. We will post the revised policy on this page with an updated effective date. For material changes, we will also notify you by email.
For any privacy questions or to exercise your rights:
Email: privacy@humanquill.com
Post: HumanQuill, 2035 Sunset Lake Road, Suite B-2, Newark, DE 19702, United States